FAQ's

❓ Frequently Asked Questions

Have a question? We’re here to help.

1. Are SkinIntel™ products suitable for sensitive skin?

Yes. All SkinIntel™ formulas are designed to be gentle, non-irritating, and dermatologist-reviewed. We avoid harsh fragrances, artificial dyes, and unnecessary additives—making our products suitable even for sensitive and reactive skin types.

2. What skin types are your products best for?

Our products are formulated to be effective across all skin types—including dry, oily, combination, and sensitive. The Vitamin Capsule Gel Cream is lightweight and breathable, ideal for layering or wearing alone, while the PDRN Pink Collagen Jelly Mask deeply hydrates and soothes.

3. Are your products cruelty-free?

Yes! SkinIntel™ is 100% cruelty-free. We never test on animals and are committed to ethical, responsible production practices.

4. How often should I use the Salmon DNA PDRN Pink Collagen Jelly Gel Mask?

We recommend using the PDRN Jelly Mask 2–3 times per week, or whenever your skin needs a deep hydration boost. It’s especially great after sun exposure, travel, or anytime your skin feels dull or tired.

5. How do the Vitamin Capsules work in the Gel Cream?

Each capsule contains concentrated vitamins (like C and E) that burst upon contact with your skin. This ensures maximum freshness and targeted delivery, so you get the benefits exactly where your skin needs it most.

6. Can I use both SkinIntel™ products together?

Absolutely. The PDRN Jelly Mask is perfect for nighttime or weekly deep hydration, while the Vitamin Capsule Gel Cream can be used daily, morning and night. Together, they make an ideal routine for hydration, brightness, and barrier repair.

7. Where are your products made?

Our products are manufactured in certified labs in South Korea, known globally for their cutting-edge skincare technology and clean formulation standards.

8. Do you ship internationally?

Currently, we ship to most regions globally. You can check available shipping options during checkout. We’re working to expand our international logistics for faster delivery worldwide.

9. What is your return policy?

We want you to love your SkinIntel™ products. If you're not satisfied, we offer a 30-day return window on unopened or gently used products. Please see our full return policy [here].

10. How can I contact customer support?

You can reach us anytime at support@skinintel.co or use the contact form on our website. We typically respond within 24 hours (Monday–Friday).